Thank you for choosing to book your holiday accommodation through Elders Real Estate Yamba. We hope you will enjoy your holiday in this beautiful area. Please read the following conditions carefully:

  1. Bookings: A booking is NOT confirmed until the full deposit has been paid and the booking conditions and security authority (signed by you) is received by us.  All bookings are arranged for the dates shown on your e-mail / letter and are made in good faith by us.
  2. Booking fee: $45.00 non refundable booking fee applies to each individual booking.
  3. Credit Card: Credit card number, expiry date and CVV to be provided upon booking. Bookings cannot be accepted without credit card details. Card can be charged cleaning/damage fees if property left in unacceptable condition upon check out.  When booking/purchasing from Elders Real Estate Yamba, saved card details are transmitted through a secure server using Securepay.  Card data is not hosted by Elders Real Estate Yamba.
  4. Deposit: A deposit of $500 is required within 7 days of booking.  Any bookings made within 30 days of the arrival date, full payment will be required at time of booking.
  5. Balance Due: Remaining balance is due 1 month prior to arrival.
  6. Re-booking: Due to high demand for bookings, particularly during peak season, all re-bookings must be made prior to day of departure to avoid disappointment.  Deposits are due within 7 days of re-booking.
  7. Cancellation: All cancellations will incur a $100.00 cancellation fee & $45 booking fee. If your booking is cancelled 2 months or more prior to your arrival date your deposit will be refunded less the cancellation fee & booking fee. If you cancel your booking within 2 months of your arrival date any refund is subject to us rebooking the property for the same time as your booking. In the event that we are instructed by the owner to cancel your booking a full refund will be made to you.
  8. Security Deposit: No money will be deducted from your credit card unless we need to make a claim, of which you will be notified.  The claim may be for, but is not limited to, the following reasons; excess cleaning fee (inc BBQ), damage to property, theft of property, garbage removal, breakages, late check out.
  9. Changes to booking:  We cannot be held responsible for the actions taken by the owner of the property, e.g. sale of property, increased tariff, alteration of the property, withdrawal of property from letting or cancellations of booking. Every endeavour to find alternative accommodation shall be made by us.
  10. Arrival & Departure: The property is available from 2 pm (NSW time) on the day of arrival and must be vacated no later than 10 am (NSW time) on the day of departure. Failure to vacate by the required time will incur a penalty of $50. Keys are to be returned to the Agent immediately upon vacating the property.
  11. Use of Premises: The property is rented to accommodate only the number of persons described by Elders Yamba and the names of all guests must be provided, for holiday use only – no functions/parties/schoolies etc. Your occupation or use of the property which (in our absolute discretion) causes nuisance or annoyance to adjoining or neighbouring occupiers will be terminated immediately.
  12. Cleaning: you agree to leave the property in a clean and tidy state using the equipment provided, including washing up done and stacked away and BBQ cleaned. If the property is left in an unsatisfactory condition, any costs for cleaning above the standard items will incur an excess cleaning charge. Please ensure all garbage is wrapped and removed from the property and placed in the appropriate garbage bins provided. Fish must not be cleaned in or on the property. Any damage to the property, breakages, and lost keys are to be reported and paid for by you. BBQ’s (if provided) must be left clean or $40 charge will apply.  Furniture must not to be moved, a $40 charge will apply if furniture has to be moved back in place.
  13. Linen:  The property is fully furnished including kitchen facilities, however, you will need to bring your own sheets, pillowcases, towels, tea towels and bath mats unless the property is advertised with linen included. Other things you will need to bring are soaps, dish washing liquid, toilet paper, beach towels, condiments etc. Linen hire is available through Yamba Laundry (02) 6646 1571.
  14. Pets: All pets and animals are strictly forbidden in or around the property unless advertised as a pet friendly whereby an outside dog is permitted.  Guests are responsible for the removal of all droppings, bones and for the filling of holes made by the dog/s otherwise a $40 charge will apply.
  15. Personal Property: No responsibility is accepted by Elders Yamba or the owner for any personal property left in or around the property.
  16. Property Access: You agree to allow Elders Yamba or our nominee’s to enter the property to arrange any necessary repairs. In the event of the property being offered for sale, inspections with prospective purchasers may be necessary during reasonable hours by appointment.
  17. Short Term Accommodation Code of Conduct:  A mandatory code of conduct for the short-term accommodation industry applies. This code imposes standards for property owners and guests.  A copy of this code of conduct can be found hereIn making a booking, the guest confirms that they have been made aware of this code of conduct, have read it, and understand their obligations in relation to this code.
  18. General: Any printed, written or verbal description of the property and facilities is given in good faith and no responsibility for misinterpretation will be accepted. You accept the property as booked and you cannot be relocated.